Special Internet Rate Price Guarantee
Special Internet Rate reservations booked through
this website are guaranteed to be
the lowest rate you can find. If there is a lower
rate available for the same dates and the same hotel,
you must contact us prior to the property's cancellation
deadline of your "Special Internet Rate" reservation.
After verifying the lower rate, we will, at our choice,
either match the lower rate or cancel the reservation
without a cancellation fee. This guarantee only applies
to rates indicated as "Special Internet Rates." It
does not apply to special events such as New Year's,
the Super Bowl, Mardi Gras, JazzFest, etc. To learn
more or to claim a guarantee, read below.
FAQ - Frequently Asked Questions
1. "What are the requirements for claiming
the Price Guarantee?"
- You must have already booked a prepaid
reservation identified as a "Special
Internet Rate"
- The completed Price
Guarantee form must
be submitted prior to the property's cancellation
deadline.
- The lower rate must be available for booking
with identical specifications of the original
request (ex: same hotel, same date and same
room type).
2. "If I am able to confirm a lower
rate, how do I contact you?"
Fill out the on-line Price
Guarantee form.
3. "When can I expect to receive a response?"
We will respond via email within 4 hours
during regular business hours, or if outside
of regular business hours, we will reply
the next business day.
4. "How is my credit issued?"
Credit is issued directly to the credit card
provided at the time of booking. The credit
will usually appear on your statement within
7-10 business days.
Fill out Price guarantee form
|
